From 1 May 2017, Elektro Elco AB will provide a 5 year product guarantee on all* Hide-a-lite branded products. Where the guarantee terms are met, Elektro Elco will replace or repair the product free of charge. Replacement does not include costs for dismantling, assembly, transportation or similar.
*Unless any other guarantee period is detailed in the product sheet or in information provided online or in the manual.
A. Drop in production or all other costs arising in connection with rectifying deficiencies or as a consequence of the product not working, such as assembly and dismantling, transportation, waste management, normal troubleshooting, etc.
B. Parts that need to be replaced due to normal wear and tear, such as replaceable light sources, batteries and mechanical wear parts.
C. Plastic parts made from e.g. polycarbonate which, due to the natural ageing process, become discoloured or brittle.
D. Faults arising due to compatibility problems between products and installation environments such as control systems and power supply.
E. Any necessary servicing such as new commissioning, software updates, etc.
The guarantee ceases to apply with immediate effect if the customer has carried out changes, repairs, servicing or troubleshooting on the products without having obtained prior written consent from the guarantor.
The customer’s statutory rights are not affected by these guarantee terms.